FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

No, only one discount code can be used per order. Additionally, Outlet and Bundled products have already been discounted and codes will not work with them.

Yes, we do and thank you for your service. Please see here

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

See shipping information here

We offer free shipping at times through marketing campaigns.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a one-year guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us right away when noticing any defects.

It does not wear & tear or normal use issues.

An extended warranty can be added to your products for an additional cost. in the future.

We are currently working on this program.

Returns & Refunds

Yes, we offer full and partial refunds.

For more information visit our help section here

Items can be returned within 14 days in new, unused and unassembled condition.

For return policy please visit our help section here

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please see our return policy in our help section here

Customers are responsible for return shipping. Shipping charges are not refundable as they were paid to the carrier to deliver your order.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 15 days receive a full refund. Subject to return policy)

Worldwide shipping

Ship anywhere, rates available at checkout.

Rewards

Get rewarded for shopping & share the perks with your friends!

Lounge Wagon by Malo'o offers a unique blend of products tailored for families, setting itself apart through innovation, quality, and customer-centricity. At the core of The Lounge Wagon uniqueness lies its commitment to enhancing the outdoor experience through versatile and durable wagons combined with exceptional customer support. The Lounge Wagon is the only patented wagon that converts into a two-person seat.

Firstly, Lounge Wagon products are characterized by their innovative design and functionality. Whether it's their signature Lounge Wagon, Sport Umbrella, Cargo Pad or multi-functional coolers, each product is meticulously crafted to meet the demands of outdoor activities. These items are not just accessories but essential tools that cater to the needs of it's users whether they are on the sports field, at the beach or enjoying a National Park, Lounge Wagon emphasis on versatility ensures that their products serve multiple purposes, providing practical solutions for various outdoor scenarios.

Moreover, Lounge Wagon and it's Parent, Malo'o, place a strong emphasis on quality and sustainability. Utilizing premium materials and rigorous manufacturing standards, their products are built to withstand the rigors of outdoor environments while minimizing environmental impact. By prioritizing durability and longevity, Lounge Wagon promotes a culture of sustainability, encouraging customers to invest in products that last for years rather than disposable alternatives. This commitment to quality not only benefits the environment but also ensures customer satisfaction and loyalty.

Furthermore, Lounge Wagon distinguishes itself through its dedication to customer service. Beyond simply selling products, Lounge Wagon strives to cultivate a community of outdoor enthusiasts by offering valuable resources, such as educational content, tips, and guides. Their responsive and knowledgeable support team is readily available to assist customers with any inquiries or concerns, fostering a personalized and engaging experience. By prioritizing customer feedback and continuously improving their offerings, Lounge Wagon builds trust and loyalty among its clientele, establishing long-term relationships that extend beyond individual transactions.

In addition, Lounge Wagon's commitment to social responsibility sets it apart in the outdoor industry. Partnering with environmental organizations and participating in conservation efforts, Lounge Wagon actively contributes to preserving natural landscapes and promoting outdoor stewardship. Through initiatives like beach cleanups, sustainability campaigns, and charitable donations, Lounge Wagon demonstrates its dedication to making a positive impact on both local communities and the planet as a whole.

In summary, Lounge Wagon stands out in the outdoor cart market due to its innovative products, commitment to quality and sustainability, exceptional customer service, and dedication to social responsibility. By providing versatile gear that enhances the outdoor experience, Lounge Wagon empowers families to enjoy outdoor activities with confidence while fostering a sense of community and environmental stewardship.

We started in Solana Beach and are now in Vista, California. Our main warehouse is in Vista, with seasonal warehouses in HI and Dublin, Ireland.

In the USA and Canada we sell through Amazon and www.loungewagon.com and a few select resellers.

Internationally, we are looking for new distributors. If you are an International Distributor, please contact us for opportunities.